Privacy policy

Last updated: September 21, 2025

Who We Are

Transcend Health Solutions, LLC ("THS", "we", "us"). Contact: support@transcendhealthsolutions.com | 406-691-0919 | PO Box 1721 East Helena, Montana 59635.

Information We Collect

  • Contact Information: Name, email, phone, company, address you provide via forms or quote requests.

  • Order & Service Data: Configuration preferences, delivery addresses for freight quotes, installation/training scheduling details.

  • Communications: Emails, phone interactions, and support records.

  • Device/Usage Data: IP address, browser, pages viewed; collected via cookies/analytics tools.

  • Do Not Submit PHI: We do not request or store protected health information (PHI). Please do not upload medical records.

How We Use Information

  • To respond to inquiries, provide quotes/invoices, and process orders.

  • To coordinate freight, installation, and training.

  • To maintain safety and compliance documentation.

  • To improve our products, services, and website.

  • To send service updates and marketing communications (opt‑out available).

Sharing

We share personal information with:

  • Service Providers: Freight carriers, installers, invoicing/CRM, email/analytics vendors—under contracts limiting use to our instructions.

  • Legal/Compliance: As required by law, to protect our rights, or ensure safety and regulatory compliance. We do not sell your personal information.

Cookies & Analytics

We use cookies for site functionality and analytics. You can control cookies in your browser; some features may not work if cookies are disabled.

Security & Retention

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure. We retain data as long as necessary for the purposes above and to meet legal obligations.

Your Choices & Rights

You may request access, correction, or deletion of your personal information, and opt out of marketing communications. Contact support@transcendhealthsolutions.com.

Children’s Privacy

This site is not intended for children under 13. We do not knowingly collect children’s personal information.