Shipping policy

Shipping Policy

Freight & Costs

• Freight is not included in chamber pricing and is billed at cost based on destination, access (e.g., liftgate/inside delivery), and optional insurance.

• THS will provide a freight quote during order finalization. White‑glove/inside delivery may be available at additional cost.

Lead Times

• Lead times are quoted at order based on production schedule and site readiness.

• We will coordinate a delivery window when your unit is ready to ship.

Risk of Loss & Insurance

• Risk of loss transfers per carrier terms upon pickup. We recommend adequate shipping insurance. If you require additional insurance, notify us when approving your freight quote.

Site Readiness & Access

• Buyer must ensure clear access (doorways, hallways, thresholds), adequate floor space, and required power/ventilation. Additional handling, failed delivery, storage, or rescheduling fees are the buyer’s responsibility.

Delivery Inspection

• Inspect the crate and unit on delivery. If damage is visible or suspected: (1) note it on the bill of lading, (2) take photos/videos, and (3) contact support@transcendhealthsolutions.com within 24 hours. Keep all packaging until the claim is resolved.

International Shipments (if applicable)

• Duties, taxes, brokerage, and customs clearance are the buyer’s responsibility unless otherwise agreed in writing.